Welcome to our Knowledge Base

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Getting Started

We endeavour to direct your enquiry to the right person within our organisation. To assist us in providing you with the best service possible use the form embedded on this page to open a support ticket.

Often, the best person to answer your question depends on your requirements. While it can be tempting to reach out to company directors, often they are not close enough to your project to provide any meaningful updates, and it can actually slow down your project.

Progress updates are delivered to you via your designated Project Manager. This will generally be the person with whom you’ll have the most contact. They will often reach out to you to obtain sign-off on created assets, give proactive updates, request information from you and ensuring your project delivery remains on track.

Our main client support ticket form is monitored daily by our Project Managers who will reply within 0 to 3 days.

For all billing, payment and invoicing queries, please email [email protected] and we’ll direct your query to the best-placed person to help.

Alternatively, you may contact Misha Cunningham directly using this form.

Please reach out to your previous sales advisor who will be happy to discuss an increase in the scale of your aspirations. Alternatively, please email [email protected] and we will direct you to the best-placed contact

We use a few different online programs to create, share and collaborate with you during your website build. Please familiarise yourself with these tools so that you can respond in a timely manner ensuring that your website is not held up at any stage.

Please review the following help articles. In them, you will learn the following.

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