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Getting Started
Communicating With Xune
Progress Updates
Progress updates are delivered to you via your designated Project Manager. This will generally be the person with whom you’ll have the most contact. They will often reach out to you to obtain sign-off on created assets, give proactive updates, request information from you and ensuring your project delivery remains on track.
Our main client support ticket form is monitored daily by our Project Managers who will reply within 0 to 3 days.
Billing & Invoicing
For all billing, payment and invoicing queries, please email [email protected] and we’ll direct your query to the best-placed person to help.
Alternatively, you may contact Misha Cunningham directly using this form.
Upgrading To Growth Marketing Services
Please reach out to your previous sales advisor who will be happy to discuss an increase in the scale of your aspirations. Alternatively, please email [email protected] and we will direct you to the best-placed contact
Online Collaboration With Xune
We use a few different online programs to create, share and collaborate with you during your website build. Please familiarise yourself with these tools so that you can respond in a timely manner ensuring that your website is not held up at any stage.
Please review the following help articles. In them, you will learn the following.
Accessing Your Shared Google Drive
Adding Files To Your Shared Google Drive
The method of uploading files to your shared drive changes slightly depending on the device type you are using.
But in all cases it's super simple and provides our team with immediate secure access to images, copy, logos and other assets needed to build your website.
- On the left, click a shared drive.
- Drag an existing file from your computer or from My Drive into a shared drive. Or, at the top of Drive, click New
and choose an option:- To create a file, select the file type you want to create, such as Google Docs.
- To upload a file, click File upload. Navigate to the file and open it.
- Double-click a file to open and edit it.
Using ClickUp
There's a lot to do between now and your GoLive date. We'll make it super easy for you, however, we're going to to need to work together.
We'll share access to our productivity tool called ClickUp, in which we will assign you tasks which you must complete in order to provide us with the information which we require to make your website the best it can be.
Take your time to familarise yourself with ClickUp, and make sure you do the introductory tasks so we know you understand.
Sharing a Screen Recording
Often the best way to get your point across is by video.
You can use the "Clips" feature in ClickUp to record your screen, speak as you would normally to share your feedback while navigating around your website, Figma designs or inspiration website to highlight key features.
You will then be given a link which you can share with your assigned Project Manager via email.
- Open ClickUp
- Press the buttom right button to bring up the menu
- Select 'Record Clip'
- You'll be prompted to chose which screen you want to record
- Your recording will start automatically
- Navigate back to ClickUp to end the recording
- Wait until the Clip has finished processing and copy the link
Adding Comments in Figma
Xune Solutions prides ourselves in designing unique websites, each and everytime. And, we use an online design tool called Figma to show you pixel perfect representations of how your new website is going to look once we start the build.
When we share your Figma link you can use the comment function to highlight specific sections of your design to give direct feedback to your assigned designer.
- Open your shared Figma design
- In the top left, selct the comment icon
- Click your cursor on the part you would like to add your comment
- Write your feedback and save
- Your comments will be saved against your Figma designs in the appropriate place, and will also display in a feed on the right hand side
